Make Your Own Voyage
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Preparing your journey...
Read the cancellation, refund, and booking modification terms for flights, hotels, holiday packages, and private transfers booked through Make Your Own Voyage.
Cancellation and refund conditions can differ between airlines, hotels, tour operators, and fleet suppliers. Our concierge desk is here 24/7 to guide you through modifications and refund tracking.
Cancellation and refund conditions may vary depending on the travel service, supplier, airline, hotel, tour operator or package selected at the time of booking.
Before cancelling a booking, customers should review the applicable cancellation terms provided during the booking process. Any cancellation charges imposed by the service provider may be applicable.
Flight cancellation and refund conditions are generally determined by the airline and the fare rules associated with the ticket.
Depending on the airline and fare type, cancellation may be refundable, partially refundable or non-refundable. Applicable airline cancellation charges, fare differences, taxes or service charges may be deducted from the refundable amount.
Once a cancellation request has been submitted, processing time may depend on the airline and payment method used for the booking.
Hotel cancellation policies vary according to the property, room type, rate plan and booking conditions.
Some hotel reservations may allow free cancellation before a specified deadline, while other reservations may be partially refundable or completely non-refundable.
Any applicable hotel cancellation fee will be deducted according to the booking conditions.
Cancellation terms for holiday packages may depend on the package itinerary, hotels, transportation, activities, flights and other services included in the booking.
Cancellation charges may increase as the travel date approaches because suppliers may have already incurred non-refundable costs.
The applicable cancellation terms will be communicated according to the package and supplier conditions.
Customers who want to cancel a booking should contact Make Your Own Voyage through the available support channels and provide their booking reference and relevant passenger or customer details.
Cancellation requests should be submitted as early as possible. Processing of a cancellation request may require confirmation from the relevant airline, hotel, supplier or service provider.
If a booking is eligible for a refund, the refundable amount will be processed after applicable cancellation charges, supplier charges, service fees or other applicable deductions.
The time required for a refund may vary depending on the supplier, payment gateway, bank and original payment method.
A refund does not necessarily mean that the entire booking amount will be returned. The final refundable amount depends on the applicable booking terms.
Certain flight fares, hotel rates, activities, packages and other travel services may be marked as non-refundable.
In such cases, cancellation may not qualify for a refund unless the applicable supplier specifically provides an exception.
Requests to change travel dates, passenger details, destinations, hotels or other booking information may be subject to supplier availability and applicable amendment charges.
Any fare difference, hotel rate difference or supplier amendment charge may be payable by the customer.
If an airline, hotel, tour operator or other supplier changes, cancels or modifies a service, the available options will depend on the supplier's applicable rules and policies.
Customers may be offered an alternative arrangement, rescheduling option or refund where permitted by the relevant supplier.
Customers should carefully review the fare rules, hotel conditions, package terms and cancellation conditions before completing a booking.
Make Your Own Voyage may act as an intermediary between the customer and the relevant travel service provider. Certain cancellation and refund decisions are therefore subject to the policies of the applicable supplier.
If you have questions about cancelling a booking, changing travel dates, or checking your refund status, contact our 24/7 support concierge.