Legal & Compliance

Terms of Service & Booking Conditions

Please review these terms carefully. They outline the rights, responsibilities, and legal framework governing all reservations, holiday itineraries, fleet services, and concierge bookings made with Make Your Own Voyage.

Certified Travel Partner•CIN: U52291UW2026OPC258646•Effective Date: September 2026•Version 2.4

Transparent Travel Concierge Policy

At Make Your Own Voyage, we believe in complete transparency. All holiday packages, transfers, and accommodations come with verified itineraries and dedicated 24/7 concierge assistance throughout your voyage.

Acceptance of TermsSection 01

Welcome to Make Your Own Voyage ("we," "us," or "our"). By accessing, browsing, or using our website, booking engines, or engaging with our travel concierge services, you ("User," "Customer," or "Guest") explicitly acknowledge, accept, and agree to be bound by these Terms of Service, along with our Privacy Policy and Cancellation & Refund Policy.

If you do not agree with any part of these terms, you must refrain from accessing our platform or confirming any travel reservations through our services.

Eligibility & Account SecuritySection 02

To make reservations, create an account, or submit bookings through Make Your Own Voyage, you must be at least 18 years of age and possess the legal authority to enter into binding agreements under applicable law.

You warrant that all information provided during inquiry, registration, and booking is authentic, accurate, and up-to-date.
You are solely responsible for safeguarding your login credentials and for any booking transactions carried out under your account.
Making bookings using fraudulent personal details or stolen payment instruments will result in immediate cancellation and legal reporting.

Scope of Services & Third-Party SuppliersSection 03

Make Your Own Voyage operates as a premier travel concierge and booking aggregator providing access to domestic and international flights, boutique & luxury hotel accommodations, handcrafted tour packages, fleet mobility (cabs, tempo travellers, Volvo buses, self-drive rentals), MICE corporate events, and visa consultation.

Certain transportation, airline, and accommodation services are fulfilled by third-party partner suppliers (including airlines, hoteliers, and licensed fleet operators). While we curate and verify every partner to uphold high standards of excellence, each supplier maintains their independent operational policies, flight schedules, and tariff conditions.

Pricing, Quotations & Payment TermsSection 04

All quotes, airfares, and package tariffs displayed on our website or issued via customized quotations are subject to availability and dynamic supplier pricing until full payment or the agreed initial advance deposit is received and confirmed.

Prices are quoted in Indian Rupees (INR) or designated foreign currencies including applicable statutory taxes and GST unless explicitly specified otherwise.
Full or scheduled payments must be completed strictly within the deadlines stated on your booking voucher or invoice.
Failure to settle the remaining balance before the specified date may result in automated release of reserved inventory by the suppliers.

Modifications & Itinerary ReschedulingSection 05

Any customer-requested amendments—including passenger name corrections, date shifts, room category upgrades, or itinerary extensions—are subject to supplier feasibility, fare differences, and applicable processing charges.

In rare events of unforeseen operational adjustments by airlines or suppliers (such as schedule modifications or property maintenance), our concierge team will proactively propose equivalent or superior alternatives to minimize disruption.

Cancellation & Refund FrameworkSection 06

All cancellations are governed by our dedicated Cancellation & Refund Policy in conjunction with the specific fare rules of airlines, hotels, and transport operators involved.

Peak season reservations, special promotional deals, and chartered transfers are typically non-refundable once confirmed.
Eligible refunds will be credited back to the original mode of payment following verification and deduction of applicable supplier cancellation fees.

Travel Documentation, Passports & VisasSection 07

It is the sole responsibility of the traveler to ensure possession of valid travel documentation, including a valid passport (with minimum 6 months validity from departure), appropriate tourist or business visas, transit permits, medical certificates, and government-issued photo IDs.

While our visa consultation desk assists with document preparation and submission slots, final visa approval and processing timelines rest entirely at the discretion of the respective embassy or immigration authority.

Fleet & Mobility GuidelinesSection 08

For chauffeur-driven cabs, tempo travellers, and bus charters:

Standard duty hours and permissible running limits apply as detailed in the vehicle voucher.
Toll taxes, state entry permits, and parking charges are either itemized in the package or payable on actuals as per the booked itinerary.
Passengers are required to adhere to vehicle safety regulations, seatbelt guidelines, and local traffic directives throughout the voyage.

User Conduct & Prohibited UsageSection 09

Users agree not to:

Deploy automated bots, scrapers, or extraction scripts to harvest pricing data or platform content.
Submit speculative, false, or unauthorized reservations on behalf of third parties without consent.
Engage in abusive, threatening, or unlawful behavior towards chauffeurs, tour guides, or customer support personnel.

Limitation of Liability & Force MajeureSection 10

Make Your Own Voyage shall not be held liable for delays, cancellations, itinerary alterations, personal property loss, or incidental expenses caused directly or indirectly by events of Force Majeure, including natural disasters, adverse weather conditions, civil unrest, political strikes, airspace closures, or government travel restrictions.

We strongly advise all travelers to obtain comprehensive travel and medical insurance coverage prior to commencing any domestic or international journey.

Intellectual PropertySection 11

All trademarks, logos, service marks, brand assets, website design, text content, photographs, and source code are the exclusive intellectual property of Make Your Own Voyage or its licensors. Unauthorized reproduction, modification, or distribution is strictly prohibited.

Governing Law & JurisdictionSection 12

These Terms of Service and any contractual disputes arising out of bookings or services provided shall be governed by and construed in accordance with the laws of India.

The competent courts located at Noida / Gautam Buddha Nagar, Uttar Pradesh, India, shall have exclusive jurisdiction over all claims and legal proceedings.

Need Clarification?

Have Questions Regarding Your Booking Terms?

Our dedicated travel concierge is available 24/7 to clarify any booking conditions, fare rules, or customized itinerary questions.

Contact Concierge Desk View Cancellation Policy